Book a Technology CallResolve many everyday technology problems without waiting for a visit. Every session is arranged in advance, requires your permission and uses a unique Zoho Assist invitation.
Share the issue, affected device and preferred time. We will assess the request by email and arrange a secure remote session when it is the right way to help.
Complete the Support Form No paid work begins when you submit the form. We confirm the scope and total, including applicable VAT, then send a private Stripe payment link before arranging access. Klarna may be available for eligible Home customers at checkout.Use the personalised link in your First-Line IT invitation whenever possible. If you were given a session ID, open Zoho Assist's secure joining page below.
Remote support is used only when it suits the issue. If hands-on work is needed, we will explain the alternative before proceeding.
Tell us what is happening through the First-Line IT support form. The team will reply by email.
We confirm whether remote support is appropriate, explain the recommended next step and agree the likely cost.
You receive the agreed scope and a private Stripe payment link. Eligible Home customers can choose Klarna at checkout. Business quotes show 20% VAT separately.
Once payment is confirmed, you receive a unique Zoho Assist session invitation or session ID for the arranged time.
You approve the attended connection, remain in control and can end the session at any time.
Hardware faults, physical cabling and some Wi-Fi problems may require a local visit. We will tell you if remote support is unlikely to resolve the issue.
We will review the issue, confirm the appropriate next step and reply by email.