Clear communication
Plain-English answers and honest recommendations.
About First-Line IT
Experienced IT support, delivered with a personal touch.
First-Line IT was founded by an experienced IT engineer who believes good support should protect people’s time, make technology easier to understand and leave every customer more confident about the next step.
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Practical judgement
Technology decisions linked to the real need, risk and budget.
Personal accountability
A consistent point of contact who understands the situation.
The experience behind the service
Built on real-world IT engineering in demanding environments.
My professional experience includes supporting financial services and professional services organisations where confidentiality, reliable access and timely support are central to client work.
I have worked with the types of firms found across hedge funds, private credit, venture capital, family offices and legal services. That experience shapes a careful, structured approach—without implying that any employer or former client endorses First-Line IT.
Financial services
Experience supporting technology used by hedge funds, private credit, venture capital and family office teams.
Professional services
A clear understanding of the care, confidentiality and responsiveness expected by legal and client-facing firms.
Modern workplace
Hands-on experience across Microsoft 365, user access, managed devices, onboarding, security and service improvement.
People and process
Patient user support, practical documentation, training and automation that make good service repeatable.
Why First-Line IT exists
Technology should make work and life easier—not create more confusion.
First-Line IT brings the discipline of professional IT engineering to smaller businesses and home users in a way that stays approachable, transparent and proportionate.
The Academy extends that purpose by helping aspiring IT professionals practise the judgement, communication and troubleshooting behind good first-line support.
Choose your path
Clear support for business, home and your IT career.
Choose the route that best matches what you need.