Protect client work
Stronger access controls, security and continuity.
Small Business IT Support in East London & Essex
A technology partner that helps your business work better.
Improve productivity, reduce risk and plan ahead with practical technology support—without the cost of a full-time IT team.
Built for 5–30-person firmsEast London, Essex and UK-wide remote
Your technology should help you01 02 03
Save staff time
Fewer repeated problems and clearer ways of working.
Grow with confidence
A practical plan instead of disconnected fixes.
Who this is for
Professional firms that depend on technology but do not need an internal IT department.
The service is designed for accountants, solicitors, financial and business services firms, estate agents and other small teams handling client information and time-sensitive work.
Start with a specific problem, an independent review or a planned change. Understand the value before committing to ongoing support.
Microsoft 365, explained clearly
Microsoft 365 is the working environment behind your team.
Microsoft supplies the licences and cloud services. First-Line IT helps you assess, configure, administer and improve how your business uses them. Licences are charged separately from our service.
Email and collaboration
Configure Outlook, Teams and shared mailboxes so people can communicate without access confusion or avoidable disruption.
People and access
Create the right accounts, permissions and security checks—and remove access promptly when someone leaves.
Files and knowledge
Organise OneDrive and SharePoint so business files are easier to find, share and protect.
Devices and security
Keep laptops configured, updated and appropriately protected using the controls available in your Microsoft plan.
In plain English
The value is not simply having Microsoft 365. It is ensuring people can work securely, information stays organised, starters are ready, leavers are removed and recurring problems are addressed.
Ways to work together
Start at the level your business actually needs.
Prices are a starting guide. A written scope and total are agreed before paid work begins, with software, licences, hardware and third-party services quoted separately.
Business Technology Review
£195 remote · £295 on-siteReview Microsoft 365, accounts, devices, security, backups and recurring frustrations, then receive a prioritised action plan.
Discuss This OptionTechnology Improvement Project
From £495Deliver a clearly scoped improvement, such as Microsoft 365 optimisation, onboarding, device standardisation, an office change or workflow automation.
Discuss This OptionTechnology Partnership
From £295 per monthKeep your team productive with day-to-day support, organised administration and planned improvements shaped around your business.
Discuss This OptionAd Hoc Business Support
£75/hour remote · on-site from £95Resolve a specific issue without committing to a monthly arrangement. We agree the scope and likely cost before work begins.
Discuss This OptionBusiness prices exclude VAT. VAT is added at 20% and shown clearly on the quotation or payment request.
A clearer way forward
Review. Prioritise. Improve. Support. Plan ahead.
Understand the cause and business priority before paying for disconnected fixes.
Technology call
A free 15-minute call to understand your priorities and confirm whether First-Line IT is the right fit.
Review
We assess the current environment, risks and recurring problems before recommending change.
Improve
Agreed quick wins or a defined project strengthen the areas that matter most.
Support
Ongoing help keeps people productive and administration organised.
Plan ahead
Regular reviews maintain a practical technology roadmap as the business develops.
Practical AI adoption
Use AI where it saves time—and introduce it with sensible boundaries.
AI is offered as an improvement service after the essential IT and security foundations are understood. The aim is a useful, controlled pilot rather than adding another tool without a clear business case.
Discuss an AI Adoption ReviewAI Adoption Review · from £495
- Identify repetitive work that may be suitable for improvement
- Review how staff currently use public AI tools
- Set practical guidance for data handling and responsible use
- Select one small pilot with a measurable outcome
- Document the process and train the people involved
Free 15-Minute Technology Call
Let’s find out whether First-Line IT is the right fit.
Tell us about your business, your current priority and a suitable time. We will reply by email to confirm the appointment.
CostFree
Length15 minutes
FormatPhone or Teams