Ideal for many software, email, settings and everyday computer issues.
From £54 · VAT includedFirst Line Home
Friendly home IT support, explained at your pace.
Get patient, practical support for laptops, Wi-Fi, printers, email and everyday home technology—remotely across the UK or through local visits in East London and Essex.
No call centreNo technical jargonNo paid work without approval
Choose the right routeRemote support Local home visit
Best for Wi-Fi, printers, equipment setup and work that needs hands-on help.
From £84 · first hour includedHow we can help
Support for the technology you use every day.
You do not need to know the technical term. Tell us what you can see and what you were trying to do—we will guide the next step.
Computers and laptops
Slow devices, updates, setup, software problems and general troubleshooting.
Wi-Fi and home connectivity
Unreliable connections, weak coverage and help getting devices online.
Printers and peripherals
Printer setup, connection issues, scanners, screens and everyday accessories.
Email and online accounts
Access problems, safer account setup and clear help using the services you rely on.
Backups and file recovery
Practical guidance to protect important files and understand your recovery options.
Patient one-to-one guidance
Plain-English help to build confidence using devices, apps and online services.
Simple home pricing
We agree the likely cost before support begins.
Prices include VAT. Parts, software and additional time are discussed and approved separately before you are charged.
Remote Home Support
From £54Secure remote help for suitable software and account issues.
How Remote Support WorksLocal Home Visit
From £84The first hour is included. Local travel is subject to service area.
Request a Local VisitOne-to-One Guidance
Quote provided firstPatient help learning the devices and online services you use.
Tell Us What You NeedHow home support works
Clear from first contact to confirmed result.
Your passwords and verification codes are private. We will never ask you to include them in the form or send them by email.
Tell us what is happening
Complete the short support form with the issue, device and preferred time.
We assess the safest next step
We decide whether remote support, a local visit or another specialist route is most suitable.
You approve the cost
We confirm the work and total before sending a secure Stripe payment link. Eligible Home customers can choose Klarna at checkout.
We help and confirm the result
We work through the issue, test the outcome and explain what was done in plain English.
Request Home Support
Tell us what you need help with.
Give us the essential details and a preferred time. We will reply by email with the recommended next step and confirm any cost before paid work begins.
Stay safe
Never include a password, bank details or verification code. Only join a remote support session after First-Line IT has confirmed it with you.